Blog Archives

Clearing the cache and cookies from your web browser

Your web browser stores temporary Internet files, which allow frequently visited websites to load faster, but these files may need to be deleted occasionally to free up space and remove old or corrupted files. If you are having trouble loading

Posted in Email, Email - FAQ, Email - Related Topics, Email - Troubleshooting, General, Internet Help, internet Help - Related Topics, Internet Help - Troubleshooting

Dial-up Common Errors and Troubleshooting

  Error/Problem Possible Cause Troubleshooting/Solution Computer keeps trying to dial even user doesn’t want it to Dial-up settings configured to automatically dial a connection Set to ‘Never dial a connection’ in Internet Options’ (Windows only); Recreate the DUN Connected but

Posted in Internet Help, Internet Help - FAQ, internet Help - Related Topics, Internet Help - Troubleshooting

Cable Internet Service for Jeffnet Subscribers FAQs

Q: What is Cable internet service? A: Cable Internet is a type of broadband connection that transmits data over a cable television network. Cable internet is typically faster than DSL and cheaper that fiber-optics. It does not require a phone

Posted in Internet Help, Internet Help - FAQ, internet Help - Related Topics, Internet Help - Troubleshooting

Troubleshooting Cable Internet Connection Problems (AFN)

    Troubleshooting Cable Internet Connection Problems (AFN)   Intermittent connection Verify Connections. Make sure that one end of the coaxial cable is securely connected to the wall outlet and the other end is securely connected to the modem. The

Posted in Internet Help, Internet Help - FAQ, internet Help - Related Topics, Internet Help - Troubleshooting

Common DSL Modem Setup Mistakes

Sometimes the lights on your modem don’t look ok because your modem isn’t set up quite right. Using a DSL filter on the modem line and connecting the phone cord to the wrong port are a couple of common mistakes.

Posted in Internet Help, Internet Help - Troubleshooting

Light Indicators In Your DSL Modem

The best way to start with troubleshooting DSL internet problems is understanding what those light indicators mean. You need to know what the lights are supposed to look like and what they’re telling you if they look different. What your

Posted in Internet Help, Internet Help - Troubleshooting

No Internet Connection Basic Troubleshooting (DSL)

If your internet connection has stopped working, give these simple steps a try. Restart (reboot) your modem. Unplug your modem’s power cord for at least 20 seconds and then plug it back in again. Wait 2 minutes for the modem

Posted in Internet Help, Internet Help - Troubleshooting

Troubleshooting your modem’s DSL light

When you first turn ON your modem, it uses your phone line to connect to the DSL network (CenturyLink/AT&T). The DSL light initially blinks slowly, gets faster and then turns solid green. When your modem is working properly, the DSL

Posted in Internet Help, Internet Help - Troubleshooting

How To Setup PPPoE/PPPoA Settings In DSL Modems

DSL modems need to be configured with the correct PPPoE/PPPoA settings before it can connect to the internet. To setup internet configuration, a computer should be hardwired directly to the modem. The default gateway address is usually 192.168.0.1. This default gateway will

Posted in Internet Help - Troubleshooting