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Dial-up Common Errors and Troubleshooting

  Error/Problem Possible Cause Troubleshooting/Solution Computer keeps trying to dial even user doesn’t want it to Dial-up settings configured to automatically dial a connection Set to ‘Never dial a connection’ in Internet Options’ (Windows only); Recreate the DUN Connected but

Posted in Internet Help, Internet Help - FAQ, internet Help - Related Topics, Internet Help - Troubleshooting Tagged with: ,

Do I need a phone line to get DSL internet services?

Yes. DSL technology uses the phone line, but not the voice component. This is why the divided line allows you to simultaneously surf the Internet and talk on the phone line at the same time. Because DSL technology divides the

Posted in Internet Help, Internet Help - FAQ

Do I need an active phone line to get Cable internet services?

No. You do not need an active telephone line to get Cable internet service.

Posted in Internet Help, Internet Help - FAQ

Where can I get alternative access codes for my Dialup connection?

Click here to get Dialup access codes available in your area.

Posted in Internet Help, Internet Help - FAQ

What are DSL filters, and how are they used?

A DSL filter is an analog low-pass filter installed between analog devices such as telephones, fax machines or any device with a regular modem such as a cable box, alarm system or digital TV and a plain old telephone service

Posted in Internet Help, Internet Help - FAQ

Can I have Dialup service on my new computer?

Yes. If your new computer has a Dialup modem installed, it will work with Dialup service.

Posted in Internet Help, Internet Help - FAQ

I currently have 3-7M DSL service through CenturyLink. Can I add another DSL package to my account to double my internet speed?

No. You cannot have two or more DSL service in one telephone line.

Posted in Internet Help, Internet Help - FAQ

Will my internet speed change if I upgrade my wireless router?

No. Getting a new wireless  router can give you more stability, more features and improved network file sharing but the internet speed provided by your Internet Service Provider will be the same.

Posted in Internet Help, Internet Help - FAQ

I have DSL internet and got a new modem. Will it automatically work with my internet service?

No. New DSL modems will have to be configured to work with your internet. You can find helpful instructions here.

Posted in General, Internet Help - FAQ

I have a Cable Internet and got a new modem. Will it automatically work with my internet service?

No. For Cable Internet Service, new modem’s MAC Address will have to be activated first before it can connect to the internet. Please contact our Support Team for new modem activation.

Posted in Internet Help, Internet Help - FAQ