Blog Archives

How to Change Wireless Name and/or Password

Actiontec Modem/Router On a computer that’s wired or wireless to the modem, open a web browser and type on the address bar 192.168.0.1 and press enter. Use the following steps to customize your SSID and/or your Key/Passphrase: Verify that the

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Clearing the cache and cookies from your web browser

Your web browser stores temporary Internet files, which allow frequently visited websites to load faster, but these files may need to be deleted occasionally to free up space and remove old or corrupted files. If you are having trouble loading

Posted in Email, Email - FAQ, Email - Related Topics, Email - Troubleshooting, General, Internet Help, internet Help - Related Topics, Internet Help - Troubleshooting Tagged with: , , , , ,

Dial-up Common Errors and Troubleshooting

  Error/Problem Possible Cause Troubleshooting/Solution Computer keeps trying to dial even user doesn’t want it to Dial-up settings configured to automatically dial a connection Set to ‘Never dial a connection’ in Internet Options’ (Windows only); Recreate the DUN Connected but

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Do I need a phone line to get DSL internet services?

Yes. DSL technology uses the phone line, but not the voice component. This is why the divided line allows you to simultaneously surf the Internet and talk on the phone line at the same time. Because DSL technology divides the

Posted in Internet Help, Internet Help - FAQ

Do I need an active phone line to get Cable internet services?

No. You do not need an active telephone line to get Cable internet service.

Posted in Internet Help, Internet Help - FAQ

Where can I get alternative access codes for my Dialup connection?

Click here to get Dialup access codes available in your area.

Posted in Internet Help, Internet Help - FAQ

Common DSL Modem Setup Mistakes

Sometimes the lights on your modem don’t look ok because your modem isn’t set up quite right. Using a DSL filter on the modem line and connecting the phone cord to the wrong port are a couple of common mistakes.

Posted in Internet Help, Internet Help - Troubleshooting

Light Indicators In Your DSL Modem

The best way to start with troubleshooting DSL internet problems is understanding what those light indicators mean. You need to know what the lights are supposed to look like and what they’re telling you if they look different. What your

Posted in Internet Help, Internet Help - Troubleshooting

No Internet Connection Basic Troubleshooting (DSL)

If your internet connection has stopped working, give these simple steps a try. Restart (reboot) your modem. Unplug your modem’s power cord for at least 20 seconds and then plug it back in again. Wait 2 minutes for the modem

Posted in Internet Help, Internet Help - Troubleshooting

Troubleshooting your modem’s DSL light

When you first turn ON your modem, it uses your phone line to connect to the DSL network (CenturyLink/AT&T). The DSL light initially blinks slowly, gets faster and then turns solid green. When your modem is working properly, the DSL

Posted in Internet Help, Internet Help - Troubleshooting