Blog Archives

Clearing the cache and cookies from your web browser

Your web browser stores temporary Internet files, which allow frequently visited websites to load faster, but these files may need to be deleted occasionally to free up space and remove old or corrupted files. If you are having trouble loading

Posted in Email, Email - FAQ, Email - Related Topics, Email - Troubleshooting, General, Internet Help, internet Help - Related Topics, Internet Help - Troubleshooting

Faster AFN Internet Packages for Jeffnet Subscribers

Effective January 4, 2016, faster Internet packages with download speeds of up to 90mbps are now available. These broadband speeds are perfect for watching Netflix, Hulu and Ashland TV Online, and other high definition TV. These faster speeds easily support

Posted in Billing - Announcements, General, Internet Help - FAQ

Dial-up Common Errors and Troubleshooting

  Error/Problem Possible Cause Troubleshooting/Solution Computer keeps trying to dial even user doesn’t want it to Dial-up settings configured to automatically dial a connection Set to ‘Never dial a connection’ in Internet Options’ (Windows only); Recreate the DUN Connected but

Posted in Internet Help, Internet Help - FAQ, internet Help - Related Topics, Internet Help - Troubleshooting

Cable Internet Service for Jeffnet Subscribers FAQs

Q: What is Cable internet service? A: Cable Internet is a type of broadband connection that transmits data over a cable television network. Cable internet is typically faster than DSL and cheaper that fiber-optics. It does not require a phone

Posted in Internet Help, Internet Help - FAQ, internet Help - Related Topics, Internet Help - Troubleshooting

Troubleshooting Cable Internet Connection Problems (AFN)

    Troubleshooting Cable Internet Connection Problems (AFN)   Intermittent connection Verify Connections. Make sure that one end of the coaxial cable is securely connected to the wall outlet and the other end is securely connected to the modem. The

Posted in Internet Help, Internet Help - FAQ, internet Help - Related Topics, Internet Help - Troubleshooting

Do I need a phone line to get DSL internet services?

Yes. DSL technology uses the phone line, but not the voice component. This is why the divided line allows you to simultaneously surf the Internet and talk on the phone line at the same time. Because DSL technology divides the

Posted in Internet Help, Internet Help - FAQ

Do I need an active phone line to get Cable internet services?

No. You do not need an active telephone line to get Cable internet service.

Posted in Internet Help, Internet Help - FAQ

Where can I get alternative access codes for my Dialup connection?

Click here to get Dialup access codes available in your area.

Posted in Internet Help, Internet Help - FAQ

Common DSL Modem Setup Mistakes

Sometimes the lights on your modem don’t look ok because your modem isn’t set up quite right. Using a DSL filter on the modem line and connecting the phone cord to the wrong port are a couple of common mistakes.

Posted in Internet Help, Internet Help - Troubleshooting

Light Indicators In Your DSL Modem

The best way to start with troubleshooting DSL internet problems is understanding what those light indicators mean. You need to know what the lights are supposed to look like and what they’re telling you if they look different. What your

Posted in Internet Help, Internet Help - Troubleshooting