Webmail: Customizing your spam settings

Adding a custom spam tag

By default, when a message arrives in your mailbox that Webmail identifies as spam, that message has a flag added to it, to indicate that it’s spam. The spam flag isn’t visible to you, but if you add your own custom tag, then all incoming spam messages will have your custom spam tag added to their Subject line.

To customize your Webmail’s spam tag

  • Click Settings.

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  • In the Settings pane, click Spam Settings.

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  • In the Subject Tag field, enter the custom spam tag that you want to use, and then click Save.
    We recommend that you add a space or special character at the end of your tag so it does not run into the first word of the original subject line.

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Any messages you download that are suspected of being spam will now have your custom spam tag in their Subject line and should be easy to identify.

Choosing a spam folder

By default, incoming spam messages are sent to your Spam folder. However, you can change the destination folder of incoming spam.

To change your destination spam folder:

  • Click Settings, and then click Spam Settings.
  • From the drop-down menu next to Spam Folder, select the folder where you want incoming spam messages to be delivered, and then click Save.

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Choosing the spam block level

If you are receiving too much spam in your Inbox, or too many false positives in your Spam folder, adjusting the spam blocking level may help. The spam blocking level determines how likely it is that a message will be marked as spam. A higher blocking level means messages are more likely to be marked as spam; however, you may also find that a lot of innocent messages are also classified as spam ( false positives).

  • Click Settings, and then click Spam Settings.
  • Choose the spam blocking level from the drop-down menu next to Threshold Level, and then click Save.

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If you choose a level other than Normal, the spam filter will be more aggressive in classifying messages as spam.

If you choose Use Default, your mail will be filtered for spam using the level that is set for your domain.

If you choose High or Very high, more messages will be classified as spam; however, you may also find that a lot of innocent messages are also classified as spam. These messages are referred to as False Positives.

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