Setting up an email account using an iPhone/iPad

 

  1. Tap Settings from the home screen.

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  1. Scroll down and tap Accounts & Passwords (for older version of iPhone/ Ipad: Mail, Contacts, Calendars).

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  1. Tap Add Account to add a new email account. If there is an existing email account, tap the email account that you want to reconfigure.

  1. To Add a new email account, select the Other and then Add Mail Account.

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  1. Select Add Mail Account.

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  2. Provide the required information to complete adding the email account. Name, Email, Password, Description. then click Next.

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7. Choose IMAP for the Account Type.

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8. Enter the required information for the Incoming and Outgoing servers. Once done, hit Next in the top-right corner

9. The device will process the information provided which may take a moment depending on connection speed.

10. By default, most iOS devices will try to set up all connections with SSL being enabled. If you do not use the correct SSL hostname, you may receive an error. If the error will say “Cannot connect using SSL, Do you want to try setting up the account without SSL?”

Choose “Yes”. Hitting “Yes” will force the device to use the non-SSL settings. This is fine to use, but might be an issue with sending mail especially if its connected to an ISP that has Port 25 blocked. Just click on Continue.

Or an error of “Cannot Verify Server Identity. The identity of “mail.jefffnet.org” cannot be verified by Settings. Review the certificate details to continue. It will take you to your email account > SMTP (under the ‘Outgoing Mail Server’ heading) and then tap on your Primary Server > Make sure that your email account and password is entered.

If so, try entering again your username and password. Click continue. SAVE.

 

To update email server settings:

Go to Settings > Account and Password > Select your email account:

Name: (your name)

Address: (youremailaddress)

Description: (youremailaddress)

 

Incoming mail server

Host name: mail.userservices.net

User name: (Your complete email address)

Password: (your password)

 

Outgoing mail server

Host name: mail.userservices.net

User name: (Your complete email address)

Password: (your password)

 

Click Save on the upper right.

Done.

 

If you ever get this error: “Secure connection failed, The certificate for “email@domain.com” may not be valid” Tap Continue.

If you ever get this error:  “Cannot connect using SSL, Do you want to try setting up the account without SSL?” Choose “Yes”.

If you  get errors in sending emails, follow these steps to verify your outgoing email server settings:

1. Go to Settings > Accounts & Passwords > Select your email account

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Then go the Outgoing Mail Server (SMTP)

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Tap on the Primary Account

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Make sure that you are using the designated server ports (SSL or non-SSL).

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Make sure that your email account and password is entered. If so, try entering again your username and password.

Note: For the appropriate Server Ports click here.

Posted in Email, Email - Troubleshooting